Now introducing Webex call reporting! The best call analytics for CUCM has now branched out to Webex. In addition to Webex, we’ve added many new features and bug-fixes, you can see the full list below.
features added:10
bugs fixed:6
new – Webex calling now available. Includes “admin”, “all calls”, and “inbound” searches.
new – admin search can be configured as a tailored report
new – inbound calls – when pulling a report for a single day, a graph is shown that breaks calls out into hourly increments.
new – wallboard configuration allows for administrators to change default colors
new – troubleshooting page offers the ability to export raw CDR and CMR data
new – tailored reports created by the admin can be sent to any email destination (i.e. create tailored reports for other people.)
new – call legs now include origin and dest termination codes
new – ability to update OS files using only *.almalinux.org servers
new – CUCM directory is introduced. An end user facing directory of all CUCM extensions.
new – endpoint utilization will allow you to filter out inbound, outbound, or zero second calls.
fix – busy hour search would incorrectly calculate time to answer
fix – display names missing from inbound scheduled report
fix – wallboard error that would display deleted queues
fix – the same gateway could be added to monitoring several times.
fix – error when enabling remote database access
fix – when exporting the inbound call search, additional call legs would not be displayed.
We’ve made some impressive changes to this build, namely the addition of “tailored reports”. Now you can easily schedule reports to be emailed to you, directly from the search page.
new – CUBE Analytics now allows an admin to search by specific Q.850 error code
new – Admins can now run the Range Summary as a scheduled report.
new – Admins can now export all managers and their configured extensions in one report.
new – ability for customers to directly access the VoIP Detective database. Using MySQL commands, customers can directly query the MariaDB Database. More information : https://support.voipdetective.com/en/support/solutions/articles/48001253487-direct-access-to-the-voip-detective-database
new – ‘team wallboards’ are introduced. teams will now be pulled from uccx, and the associated CSQs and agents (with states) displayed on a wallboard.
new – ability to filter out transferred calls from the team and inbound call reports. Blind transfer calls often show as unanswered, the allows these to be filtered out.
new – “tailored reports” have been added to all calls, busy hour, inbound, outbound, and team searches.
new – all calls, Inbound, and team searches may now be limited to open hours. For example, show calls for last week between 8am and 5pm.
new – Portuguese translation added
new – Average inbound and outbound call time added to the team search
new – CUBE search allows exporting to CSV, PDF, and XLSX
new – export of the inbound call search in xlsx format now includes more information about additional call legs.
fix – error when disabling clickjacking in the command line interface
fix – error when setting up a proxy during installation.
fix – Calls to extension “0” would not display correctly
fix – error in column formatting when running “inbound call report” as a scheduled report
fix – error in admin export when filtering calls from internal sources
fix – error when updating license end date for offline licenses
fix – error during CDR import when the originalCalledPartyNumber is not numeric (i.e. calling a conference bridge that like “b0011648098000”)
fix – ssl certificate installation now verifies the file type
New in VoIP Detective 1.8 is our Range Summary report. Along with this new report comes a host of updates and bugfixes.
features added:11
bugs fixed:19
new – Range Summary Report has been introduced. You can now search for summary information from a range of numbers on one report.
new – Endpoint Utilization can accommodate larger (>1000 devices) installations now, and includes an improved export system.
new – ability in the CLI to delete all SSL certificates.
new – gateway utilization offers the option to display data in table format
new – outbound call report allows for the calling userid to be displayed. Useful identifying who placed a call from a shared line.
new – emergency alerts can key off of either original, or final called party number. Useful if running Cisco Emergency Responder, or otherwise translating emergency calls.
new – scheduled reports that are created by the administrator can be sent to multiple email addresses.
new – user management – remove multiple users from a manager at one time.
new – admin and inbound searches have the ability to display the mobility / single number reach phone that answered the call.
new – command line script allows for diffie-hellman support in SSH. This allows older CUCM servers to connect to VoIP Detective using insecure protocols. Disabled by default and must be manually enabled.
new – wallboard has the ability to show oldest call in queue
fix – error when trying to disable admin cron messages
fix – missing headers on team summary export
fix – error in chart building when team member calls = 0
fix – error in gateway stat count resolved.
fix – cli option to create missing directories.
fix – error with date selection on admin search
fix – wallboard time format would shift between 5 and 6 digits.
fix – adding new wallboard generates error
fix – user management page would hang if >3000 users
fix – error when enabling user signup
fix – error in scheduled reports when an extension contains special characters.
fix – missing column header when exporting the inbound call report
fix – link to error calls in the admin dashboard would not lead to the correct timeframe
fix – system usage search was showing multiple legs of a call as separate calls.
fix – error updating admin email
fix – total system usage would miscalculate international calls in certain circumstances
fix – error when changing end user email address
fix – error in total system usage for older installations
fix – team and inbound reports may underreport calls going to voicemail if using SCCP integration wiht CUC
VoIP Detective version 1.7 is now available for download, free of charge. In this version of the best call reporting for Cisco Callmanager, we introduce CUBE analytics, Endpoint utilization and more!
features added:8
bugs fixed:14
new – CUBE Analytics introduced. VoIP Detective can now read CDRs produced by CUBE. This means that you’ll have insight on calls that never make it to CUCM. These could be calls that are rejected, or go to systems other than CUCM. More information
new – Endpoint Usage introduced. VoIP Detective can show the last time each device / endpoint in CUCM made a call. With this, you’ll be able to isolate phones that are not used, possibly lowering your needed license count. More information
new – names are now shown on the team pie charts (both in scheduled reports, and in the GUI.
new – team summary report now includes average time to answer, as well as longest time to answer (both GUI searches and scheduled reports).
new – improvements to the display names interface allows admins to modify existing users
new – montoring and alerting of CDR delivery on a per node basis. You can select specific CUCM nodes to monitor for CDR delivery.
new – Busy hour search now offers the ability to filter zero second calls
new – administrators have the ability to disable browser auto-complete for the login password field
fix – hardened login and forgot password scripts to prevent SQL injection.
fix – Zero second calls properly filtered on inbound call search
fix – LDAP users fail to be added because ‘field ‘ldapUsername’ doesn’t have a default value’
fix – siteUrl fails to update in certain circumstances.
fix – team summary showed a column mismatch
fix – remote ftp backups were broken
fix – error when setting the from address in configuration
fix – error in search-all that caused formatting issues for french users
fix – error that prevented modal popups for user-management and other pages
fix – admin dashboard graph failed when using french language
fix – Display names – manual entry would not reset the “cucm synced” flag
fix – error when uploading SSL certificate
fix – error that prevents setting mail authentication flag
fix – wallboard creation would fail when using special characters
improvement – account login screen reflects when login is successful.
Version 1.6 of the worlds best CDR tool for Cisco Callmanager users is now available. You’ll find many new features, as well as a collection of bugfixes. Please take a moment to watch our Youtube video for more details.
features added:11
bugs fixed:8
new – LDAP authentication is now supported. Users can either authenticate against the internal VoIP Detective database, or against a single LDAP server.
new – Emergency alerts can be sent out according to patterns. For example, calls from 33XXX extensions can alert user1@company.com and 44XXX extensions can alert user2@company.com
new – malicious call alerts – if a call is flagged as malicious, the admin will receive an email.
new – uccx wallboard now allows for multiple user selected queues. Previously, only a single queue, or all queues could be chosen, now a wallboard with a subset of queues can be created.
new – admins can now import CDR files manually. This is useful for importing large files, like a CUCM CDR export.
new – ability to disable insecure ciphers through the CLI (-SSLv2 -SSLv3 -TLSv1 -TLSv1.1 -DES -3DES)
new – team report now shows the average time to answer for all calls that do not go to voicemail.
new – call termination codes have been translated to French and Spanish
new – admin search allows searches by MAC or Device ID
new – CUCM AXL sync offers the option of including end user mobile number, and matching display names based on this data.
new – users and administrator can run scheduled reports on demand
fix – error when performing a team search using invalid voicemail pilot
fix – error in busy hour search when looking for non-numeric characters
fix – adding users to VoIP Detective would fail
fix – improvements to how call recordings are processed. Admins can choose to filter calls to a recording server (these calls could inflate the number of calls shown in reports)
fix – configuration error that prevented saving of the backup ftp username
fix – busy hour search – clicking on the details button would not take you to the correct results
fix – all calls search – in some instances, zero second inbound calls were not reflected correctly
fix – seconds were missing from call start time in admin,calling,cmc,and team exports
improvement – bootstrap upgraded to 4.6
improvement – configuration page no longer requires a reload to save multiple values
VoIP Detective 1.5 is now available with an amazing array of new features and bugfixes. Cisco call reporting is now easier than ever with our 1.5 release. All searches have received a complete rewrite, and include beautiful graphs. Please take a moment to watch our Youtube video for more details.
features added:18
bugs fixed:14
new – inbound call search export now includes call leg information
new – admin search can query for calls with a duration greater than X seconds, less than X seconds, or a combination of both
new – cliadmin allows you to enable or disable FTP, HTTP, and SSH (requires OS level 2.4 or higher).
new – “all calls” search has improved graphs
new – support for CUCM bug code (-1560281087) that showed in some customer records.
new – database reorg to improve speed
new – sftp remote backups are now supported.
new – admin dashboard groups like device types
new – system status page will show when the last record was received from each CUCM node
new – CLI option to repair Apache in the event it does not start
new – when processing errors occur stats will be recreated and processing reviewed
new – PRO users can add display names via a CSV import (in addition to manually, or via AXL sync)
new – user management improvements to copying managers
new – PDF and XLSX exports now include total number of calls
new – admin and all call reports now have the option to show the CUCM end user associated with each call
new – added new charts to calling and called searches
new – CLI offers the option to disable TLS 1.0 and 1.1
new – warning message is displayed if visiting VoIP Detective from any url other than the configured site url.
fix – “all calls” search performed by an admin would fail on any page other than page 1
fix – team search grouped by days produced formatting errors
fix – ability to disable SSL verification when updating the OS. This is useful for those using their own certificates.
fix – bug that prevented the filename in step 4 of the certificate upload from showing
fix – yum disable SSL verification error
fix – display name manual input sanitizes special characters
fix – resolved SSL cert issue where SANs were not being included
fix – searching for “today” under defined dates could leave out most recent calls in certain scenarios
fix – inconsistencies in admin search when using predefined dates (not all variables were passed correctly)
fix – searching for “is exactly” would fail using a mask (i.e. 42XXX)
fix – admin and inbound call exports could report incorrect call leg counts
fix – error that caused an incorrect license end date to display
fix – error when using an external prefix of 0 on config and search-usage pages
improvement – optimization around the way the admin stats are built.
improvement – Instead listing out every individual BOT, CSF, TCT, TAB, ATA, and UCCX device on the admin dashboard, they are now grouped together. By clicking on them group you can drill down. Please note the links on the admin dashboard may need up to 24 hours to rebuild.
improvement – changes to hourly cron to make it more efficient.
improvement – chart.js has been upgraded to improve line charts
VoIP Detective 1.4 is making it’s grand debut! It not only offers the usual bugfixes and tweaks, but also some exciting new features! Administrations can choose to have VoIP Detective displayed in English, Spanish, or French. The “Network Quality Search” will allow you to search for calls that have excessive packet loss, jitter, or latency. Another popular introduction is the improvement of the team search – both the GUI, as well as the export offer new options.
features added:13
bugs fixed:18
new – Ability for the administrator to choose between English, Spanish, and French languages.
new – “Network Quality Search” added, to allow admins to search for calls with excessive jitter, latency, or packet loss.
new – admin and inbound search have the ability to search for “NULL” – this will return calls where there is no callingPartyNumber as reported by CUCM (AKA anonymous calls).
new – added option to filter zero second inbound and outbound calls on the team search report
new – SAN (Subject Alternative Name) added to SSL certificates
new – Improvements to remote backup system. FTP backups can now be scheduled for daily / weekly / monthly.
new – Team search now links directly to inbound, outbound and voicemail searches.
new – User registration system now offers the ability to resend a user’s activation email.
new – Improvements to the total system usage report. You can now see examples of the calls in each classification.
new – Administrator now has the option to use “contains, is exactly, begins, and ends with” when using the All Calls Search.
new – axlsync.log added to increase debugging for OS version 2.6 and above. Older OS versions will output into the error.log
new – support for 2 CUCM bug codes (-1493172161, and -1577058283) that were showing up in customer records.
new – admin XLSX and CSV exports include call leg information (PRO only)
fix – Busy hour scheduled report would fail
fix – Outbound call search would fail when configuration for multiple voicemail pilots
fix – Gateway device list now filters out ‘BOT’,’TCT’, and ‘TAB’ devices.
fix – When selecting not to show zero second calls on the team report, that setting is carried over when viewing a team member details.
fix – Size of pie chart increased to allow for longer extensions
fix – When adding a VoIP Detective user, and conflicting emails will be identified and relayed to the admin
fix – Additional sanitation when adding users (i.e. new “u’ser” will no longer throw errors)
fix – CMR details failed to show the codec used by a call
fix – When using a mask, admin search exports would include all calls.
fix – Error that prevented CMR.txt files from being imported properly
fix – Cron would kill the import process after 20 minutes. This has been increased to 180 minutes
fix – Error in outbound call report when searching for calls with 0 duration.
fix – Improvements to the import process when cdrs with errors are encountered.
fix – Search now allows for a + sign in the extension. For example, extension +3334442222 is now valid, and the + is no longer stripped.
fix – Error in inbound call search when using “Only unanswered or went voicemail”
Break out the confetti and horns! VoIP Detective has just released the best, most feature rich version, 1.3 We have received countless feature suggestions from our favorite users and have been working around the clock to put together this latest and greatest VoIP Detective version. From hourly call summaries, a greater technical breakdown and squishing any of those pesky bugs…version 1.3 has a little something for everyone.
One of the most popular new features are the ability to export, or schedule a “Team Summary” report, meaning that you can receive in PDF, CSV, or XLSX format, a summary list of your team calls. Another popular addition is the ability to pull a team report grouped by days. This way you can quickly see how many interactions there were for each team member on each day. Another big addition is a busy hour graph. You can quickly and easy see calls that were missed, answered, and placed when pulling a busy hour report.
Additional CMR data fields have been added.
Now, we can break out our team report into days to compare call volume
A new graph is available on the busy hour report.
Admins will love some of these new additions – both PRO and Free users can now search by mask in the admin search. If you’d like to know about calls from 42500 and 42600, you can just pull an admin search for 42XXX. Everyone in that range will show up in the report.
bugs fixed:10
features added:20
new – team search adds the option to show call totals by day
new – inbound call report shows all users who interacted with a call
new – admin now has the ability to update a user’s email address
new – team search panel shows all extensions that are part of a manager’s team
new – troubleshooting page allows admins to easily download all logs for support.
new – VD-55 – busy hour reports can now be exported.
new – all call search now includes the “type” field (in, out, other) in the export
new – busy hour report includes abandoned calls
new – busy hour report includes graph (includes total, answered, abandoned, voicemail and outbound calls).
new – busy hour graph can be scheduled (includes graph and report in email).
new – graphs added to admin search
new – inbound search now includes the original called number.
new – graphs added to inbound search
new – CDR and CMR files are no longer deleted, but instead are stored in a compressed files (.tar).
new – ability to place an archive (.tar file) into the /incoming folder, and have those CDRs extracted and read by VoIP Detective. This allows for re-importing of CDRs should the need arise.
new – Team report now offers the ability for the manager to be included or excluded from the report.
new – Admin search includes refinements to the gateway search. Choose to search where gateway is originating, destination, or both.
new – Team summary reports. Reports (both on-demand and scheduled can be generated that show summary information.
new – Improvements to how MOS, Jitter, Latency, and other CMR data is displayed to the administrator (inside of call legs).
new – Admins can now search by mask (i.e. search for 456X or 45XX or 4XXX) in order to report on a range of numbers
fix – team search improperly classified calls from a handset to voicemail as outbound calls.
fix – admin search would fail when using multiple internal extension lengths.
fix – VD-62 – When using multiple extension lengths, filtering out internal calls may fail.
fix – team search export misclassified calls when “internal calls” filter was activated
fix – for users not using NANP, total system usage would misclassify calls
fix – when using admin search and filters (i.e. search by gateway) the exported search did not retain the filters.
fix – columns mislabeled in outbound report export
fix – admin search and inbound search had shown transferred calls as two separate calls
fix – admin search capped at 2,000,000 raw results (to prevent out of memory errors)
fix – error on admin search when looking for only internal calls, and using multiple extension lengths
This version of our call reporting software makes it much easier to identify which calls have been handled, abandoned, or went to voicemail. This includes calls to hunt groups, end users, call centers, or any device in your organization. You’ll find numerous bug-fixes, along with minor improvements.
Thank you to everyone who has suggested the features and bug-fixes that have been rolled into this update. We love feedback from our users!
* Please note that there are database changes in this version, and larger deployments may require hours to update. VoIP Detective will not be usable until the database update completes.
bugs fixed:12
features added:9
new – added call connect time to inbound call report
new – added “unanswered” and “abandoned” notifications to inbound call report
new – added total unanswered calls to team report
new – improvements to the “Total Usage” search to better accommodate E164 / Non-North American dial plans)
new – option to sync user data from a third CUCM cluster
new – improved behavior when scheduled reports are attempted and mail is disabled
new – ability to install SSL certificates (new VM deployment is required). More information can be found here : Installing a SSL certificate
new – improvements to the “test email” process
new – Pro users can filter the admin search by specific cause codes
fix – removed zero second call search option from inbound call report (caused conflicts and confusion).
fix – error when busy hour search is done without search target
fix – added new CUCM call error codes to error code database
fix – when changing passwords in the configuration, the password was displayed one time on the screen.
fix – CUCM AXL sync fails when an SSL cert is installed on the CUCM cluster.
fix – grammar mistakes on main page
fix – changed destCause_value and origCause_value to accept larger integers. This database change will make for a lengthy upgrade process for some customers
fix – adjustments to the daily cron to prevent failures
fix – database indexes now rebuild once a month, instead of every day.
fix – database deletions were capped at 10000 a day. This was not enough for large installations, and has been rasied to 500000
fix – fixed error with “delete duplicate call records” routine
CUCM user data synchronization is here! Now your call reports will not only include the extension (i.e 2345) associated with a call, but also the user’s name (i.e. 2345 – Bugs Bunny).
Using a read-only connection from VoIP Detective to Cisco Call Manager, PRO users can pull user data from their CUCM installation into VoIP Detective (populating the Display Name fields).
This data pull will allow your reports to show the name of the of the CUCM end user associated with that telephone number.
In addition to this huge step forward for VoIP Detective, we’ve also made many small improvements and bugfixes. VoIP Detective has come a long way from its humble beginnings!
bugs fixed:9
features added:3
new – CUCM Data Sync Added
new – VD-56 – Inbound reports do not easily reflect when a call is not answered.
new – More display names added to user management to make dialog boxes more readable.
fix – Error that caused admin search to filter out valid results
fix – Error when no emergency number is specified.
fix – CDR Import error when user has apostrophe in name or email.
fix – VD-51 – Space in the search field causes problems
fix – VD-53 – Global Managers show wrong extension in user management
fix – VD-52 – Global Managers receive “not authorized” errors when logging in
fix – Update to the way the Admin Dash shows error legs
fix – Admin search misses calls when calls do not connect and various fields are NULL. This shows more error calls in the admin search.
fix – Display Names only appear on the first page of a search
update – improvements to the update and licensing systems
