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VoIP Detective

Cisco Call Termination Cause Codes, Values and Descriptions

Cisco Call Manager’s main purpose is to route calls from one endpoint to another, usually called the originating device to the destination device. While doing this there are practically an unlimited amount of things that could go wrong. Cisco decided to use what they call a “call termination value” to explain what the issue was. This value is typically numeric, and refers to a preassigned value.

These codes are typically seen in CDRs (Call Detail Records) that are produced by CUCM. CUCM produces CDRs so that they can be read by analytic software (like VoIP Detective), to ultimately produce human readable reports. Read more about Cisco CDRs here.

oriCause_value

This means that the cause code was produced by the originating side. The originating side could refer to a phone that started the call, or the gateway that first received an inbound call (among other things).

destCause_value

This means that the cause code was produced by the destination side. The destination side could refer to a phone that received the call, or the gateway that received an outbound call (among other things). An example would be a destCause_value of

Below is the complete list of cause code values, and where appropriate, I’ve given some explanation as to the meaning.
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VoIP Detective 1.2

This version of our call reporting software makes it much easier to identify which calls have been handled, abandoned, or went to voicemail. This includes calls to hunt groups, end users, call centers, or any device in your organization. You’ll find numerous bug-fixes, along with minor improvements.

Thank you to everyone who has suggested the features and bug-fixes that have been rolled into this update. We love feedback from our users!



* Please note that there are database changes in this version, and larger deployments may require hours to update. VoIP Detective will not be usable until the database update completes.

  • bugs fixed:12
  • features added:9
  • new – added call connect time to inbound call report
  • new – added “unanswered” and “abandoned” notifications to inbound call report
  • new – added total unanswered calls to team report
  • new – improvements to the “Total Usage” search to better accommodate E164 / Non-North American dial plans)
  • new – option to sync user data from a third CUCM cluster
  • new – improved behavior when scheduled reports are attempted and mail is disabled
  • new – ability to install SSL certificates (new VM deployment is required). More information can be found here : Installing a SSL certificate
  • new – improvements to the “test email” process
  • new – Pro users can filter the admin search by specific cause codes
  • fix – removed zero second call search option from inbound call report (caused conflicts and confusion).
  • fix – error when busy hour search is done without search target
  • fix – added new CUCM call error codes to error code database
  • fix – when changing passwords in the configuration, the password was displayed one time on the screen.
  • fix – CUCM AXL sync fails when an SSL cert is installed on the CUCM cluster.
  • fix – grammar mistakes on main page
  • fix – changed destCause_value and origCause_value to accept larger integers. This database change will make for a lengthy upgrade process for some customers
  • fix – adjustments to the daily cron to prevent failures
  • fix – database indexes now rebuild once a month, instead of every day.
  • fix – database deletions were capped at 10000 a day. This was not enough for large installations, and has been rasied to 500000
  • fix – fixed error with “delete duplicate call records” routine
  • fix – backup to remote FTP server would fail
  • update – bootstrap from 4.5.0 to 4.5.3
  • update – bootstrap-table from 1.17.1 to 1.18.0
  • update – moment.js from 2.26.0 to 2.29.1
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VoIP Detective 1.102

CUCM user data synchronization is here! Now your call reports will not only include the extension (i.e 2345) associated with a call, but also the user’s name (i.e. 2345 – Bugs Bunny).
Using a read-only connection from VoIP Detective to Cisco Call Manager, PRO users can pull user data from their CUCM installation into VoIP Detective (populating the Display Name fields).
This data pull will allow your reports to show the name of the of the CUCM end user associated with that telephone number.

Information on how to setup this CUCM sync can be found here: Synchronizing data between CUCM and VoIP Detective



In addition to this huge step forward for VoIP Detective, we’ve also made many small improvements and bugfixes. VoIP Detective has come a long way from its humble beginnings!

  • bugs fixed:9
  • features added:3
  • new – CUCM Data Sync Added
  • new – VD-56 – Inbound reports do not easily reflect when a call is not answered.
  • new – More display names added to user management to make dialog boxes more readable.
  • fix – Error that caused admin search to filter out valid results
  • fix – Error when no emergency number is specified.
  • fix – CDR Import error when user has apostrophe in name or email.
  • fix – VD-51 – Space in the search field causes problems
  • fix – VD-53 – Global Managers show wrong extension in user management
  • fix – VD-52 – Global Managers receive “not authorized” errors when logging in
  • fix – Update to the way the Admin Dash shows error legs
  • fix – Admin search misses calls when calls do not connect and various fields are NULL. This shows more error calls in the admin search.
  • fix – Display Names only appear on the first page of a search
  • update – improvements to the update and licensing systems
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VoIP Detective 1.025

Scheduled Reports are now active. This is a huge upgrade on the previous automated (email) reports available to PRO users. All PRO users and administrators can choose what report to send, what time of day it should be sent, and the frequency. The admin can even schedule reports for other users, or those without VoIP Detective accounts. Another addition for our PRO users in 1.025 is a Busy Hour Report, where we look at calls to an extension, and summarize them into one hour increments. Easily tell when are your most and least busy hours.



  • bugs fixed:5
  • features added:5
  • new – Scheduled Reports are now available. You can now choose when you’d like reports delivered, and what information should be contained in them.
  • new – Busy Hour Reports are now available. View calls to an extension, broken into one hour increments (i.e. 100 calls at 10am, of which 95 were answered, and 5 went to voicemail).
  • new – Added troubleshooting option to delete duplicate call records from database
  • new – Display names added to drop-downs on search page
  • new – Inbound call report now shows connect time, disconnect time, and time to answer in the export
  • fix – fix to scheduled report that erroneously filtered out calls.
  • fix – Change to cronImport that prevents import loops and cronImport from getting stuck activated.
  • fix – VD-28 Allow for names to be displayed instead of extensions (finished adding this to all reports and exports)
  • fix – VD-49 Exported team reports should show total talk time in minutes
  • fix – VD-52 Global Managers receive “not authorized” errors when logging in
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VoIP Detective 1.009

Get the celebration Started! Our latest upgrade, version 1.009 is the largest to date. We are incredibly proud of all the new features, bug-fixes, and ease of use this version will provide. Before we put on our dancing shoes, we want to take a minute to say thank you! Without our wonderful users giving us requests and suggestions, this latest version wouldn’t be as magnificent (yes, we said it).

The first improvement is the introduction of “Display Names”. You suggested and we listened. This was our most requested feature. Available in our PRO version, the admin can now put actual names to phone extensions. We know, your team is so much more than a number. This is only available in a couple of reports currently, but will be rolled out to all reports shortly.

Also, giving power to the admins, administrators now have more flexibility in the admin search. You can now search by “contains, begins, ends with, or is exactly”. With this, you can zero in on the exact results you’re looking for.

Thank you again to our valuable users for your suggestions. The majority of the fixes and upgrade additions in this release have comes directly from your requests. Please know that we take your suggestions to heard and together we are creating the best, most user friendly call reporting system there is.

If you have been happy using VoIP Detective, the best way to show your love is to write a review or refer a d friend. As a growing company, this means the world to us.

  • bugs fixed:9
  • features added:10
  • new – VD-42 – Admin search – allow for search based off contains, begins with, ends with, or exact
  • new – VD-15 – Offline licensing is now available for PRO users who do not have internet connectivity to their VoIP Detective installation.
  • new – “Display Names” allow administrators to replace extensions or phone numbers with names.
  • new – Additional descriptions / explanations added when hovering over menu items on search page
  • new – VD-41 – Show calls answered as part of a hunt group under an extension’s admin or inbound report./li>
  • new – VD-33 – Allow the downloading of support files and CDRs for troubleshooting
  • new – VD-38 – Exclude calls recorded with the built in bridge / sip trunk
  • new – VD-28 – Allow for names to be displayed instead of extensions (currently for admin search only
  • new – Ability for those who do not use the North American Numbering Plan to opt out of these settings
  • fix – VD-30 – On high traffic CUCM clusters, globalCallID_callId gets reused, causing inaccurate call legs in VoIP Detective
  • fix – VD-31 – Unset variables in search-usage.php and cronDaily.php
  • fix – VD-34 – Selecting “All records per page” produces error
  • fix – VD-35 – Unexpected files in the /incoming folder cause errors (these are now moved to a folder)
  • fix – VD-26 – 0k CDR or CMR causes errors
  • fix – VD-27 – Users with names instead of extensions produce errors
  • fix – VD-45 – Timezones are not properly reflected in scheduled reports
  • fix – VD-46 – Admin user creation fails if mail server is not accessible
  • fix – VD-47-Time to answer error for 0 second calls
  • fix – Passwords were displayed on the administrator config page. They are now masked.
  • upgraded – bootstrap
  • upgraded – jquery
  • upgraded – chart.js
  • upgraded – font awesome
  • upgraded – mpdf
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VoIP Detective 0.997

One of our largest updates yet, with big ticket items like Admin dashboard improvements, and a more robust import, this version of VoIP Detective is the most exciting yet. Our PRO users will appreciate the new GDPR support, allowing for an increased level of data privacy – administrators can mask a portion of a callers phone number to comply with local laws. I’d also like to mention the large number of bugs that were squashed in this new version.

VoIP Detective continues to show that it is the easiest to use call reporting software available for Cisco Unified Communications Manager.

  • bugs fixed:12
  • features added:7
  • new – PRO – gateway totals are displayed on gateway utilization reports
  • new – PRO – Data privacy added to allow masking of external numbers, adding GDPR compliance
  • new – Import system redesigned
  • new – External dialing prefixes can be hidden in end user reports
  • new – Admin dashboard improvements
  • new – Additional import debugging
  • new – Exported reports write to the logs
  • fix – Admin dashboard links to errors reference the proper time
  • fix – Admin dashboard had error that cause stats for 23:00 to always be 0
  • fix – Error that prevented import of CMR files from CUCM 12.5
  • fix – Proxy was improperly processing calls to localhost
  • fix – Better error handling for broken CMR files
  • fix – Missing language key on scheduled reports
  • fix – Changing the site license key could prevent re-licensing
  • fix – Lack of calls email to the administrator had confusing wording.
  • fix – Error in gateway utilization for multi-hour calls.
  • fix – License display of expiration had an error
  • fix – Display error that broke the front page for Internet Explorer
  • fix – Import process now handles 0k CDR files
  • OS update – the ability to update the underlying Linux operating system.
  • OS update – PRO – Offline updates are now available
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Reading and Understanding CUCM CDR files

Reading and Understanding CUCM CDR files

CDR files – an overview

Cisco’s Unified Communications Manager (CUCM) is build to allow third party applications to provide call reports. This means that Call Manager will provide raw call logs, called CDRs (Call Detail Records) to whatever destination the engineer specifies. In fact, you can have up to three report destinations defined in Call Manager, allowing for multiple call reporting servers. Once you specify the address of your call reporting server inside of CUCM, it will begin pushing CDR files to that server. I believe it’s also important to mention that you can use the CDR Analysis and Reporting (CAR) to extract CDR files from CUCM. This will allow you to either manually review the CDR, or to manually feed it to a reporting / analyzing program.

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VoIP Detective 0.984

This release is all about refining processes and polishing designs to deliver the best call accounting experience possible. From UI changes in the admin search to a total makeover of the user management system, this release of VoIP Detective brings a host of small improvements to make your life easier.

  •  bugs fixed:1
  •  features added:9
  • new – Administrators can add multiple extensions to managers through a comma separated list
  • new – CMR data has been reformatted (when doing an admin search)
  • new – Call legs now show more data
  • new – Admin panel auto refresh – choose to auto refresh the admin page every 5 minutes
  • new – Administrators can create named accounts (through user management)
  • new – Pro now retains 90 days of CMR data
  • new – Increased page speed for the admin panel
  • new – User Management interface redesign
  • new – Admin search contains disconnect code in the GUI
  • fix – added a check for globalCallID_callId on record import
  • update – bootstrap to 4.4.1
  • update – jquery to 3.4.1
changelog

VoIP Detective – 0.978

Celebrate the new year with a new VoIP Detective release!   Version 0.978 of the best Cisco Call Manager reporting tool brings a number of new features an bug fixes.  With this version of VoIP Detective, Pro users will be able to export 100,000 records directly into XLSX or CSV files.  Want to have a manager that can report on all calls in your organization, but not have the ability to modify the configuration of the system?  Look no farther and the new Global Managers feature.

  •  bugs fixed:6
  •  features added:9
    • new – Global managers – These can pull reports on any number, but cannot change the system configuration
    • new – Redesign of the export system. Pro users are now able to export 100,000 records to XLSX & CSV
    • new – Admin notification on licensing issues
    • new – Enable / Disable email on a global level
    • new – Emergency call log added
    • new – Updates to the restore process
    • new – Admin panel and system status pages now display license information
    • new – Admin search based on calling number – this means you can search for only calls from internal extensions
    • new – Error handling when importing very large amounts of records
    • fix – export functions did not honor timezone selection, causing exported data to be shown in system default time.
    • fix – missing language key on troubleshooting page
    • fix – formatting error on main search page
    • fix – deleting managers cleans up reporting associations
    • fix – report exports showed unix timestamp instead of proper date
    • fix – team export had inbound calls mislabeled
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    VoIP Detective – 0.963

    The VoIP Detective Fall 2019 Update is here! Version 0.963 introduces a number of new features. Once updated, you will be able to export reports in PDF, Excel, and CSV formats. Another huge addition is the availability of a CMC (client matter code) search.

    • bugs fixed:3
    • features added:5
    • new – PRO users can now export all reports to XLXS, PDF, and CSV
    • new – Support for https (using self signed certificates)
    • new – Client matter code search (pro only)
    • new – More troubleshooting information to help smooth out any bumps
    • new – More system information on the System Status page
    • fix – 0 duration calls would not actually show 0 seconds
    • fix – Inbound call report had a bug in the call numbering
    • fix – In certain instances, logging out could redirect to a broken page
    • update – Update system updated from version 1.6.3 to 1.7
    • update – License system updated from version 2.6 to 2.6.2
    • update – OS incremented to 1.5 – Centos 7.7 & new partition sizing

     

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