VoIP Detective 1.4 is making it’s grand debut! It not only offers the usual bugfixes and tweaks, but also some exciting new features! Administrations can choose to have VoIP Detective displayed in English, Spanish, or French. The “Network Quality Search” will allow you to search for calls that have excessive packet loss, jitter, or latency. Another popular introduction is the improvement of the team search – both the GUI, as well as the export offer new options.



  • features added:13
  • bugs fixed:18
  • new – Ability for the administrator to choose between English, Spanish, and French languages.
  • new – “Network Quality Search” added, to allow admins to search for calls with excessive jitter, latency, or packet loss.
  • new – admin and inbound search have the ability to search for “NULL” – this will return calls where there is no callingPartyNumber as reported by CUCM (AKA anonymous calls).
  • new – added option to filter zero second inbound and outbound calls on the team search report
  • new – SAN (Subject Alternative Name) added to SSL certificates
  • new – Improvements to remote backup system. FTP backups can now be scheduled for daily / weekly / monthly.
  • new – Team search now links directly to inbound, outbound and voicemail searches.
  • new – User registration system now offers the ability to resend a user’s activation email.
  • new – Improvements to the total system usage report. You can now see examples of the calls in each classification.
  • new – Administrator now has the option to use “contains, is exactly, begins, and ends with” when using the All Calls Search.
  • new – axlsync.log added to increase debugging for OS version 2.6 and above. Older OS versions will output into the error.log
  • new – support for 2 CUCM bug codes (-1493172161, and -1577058283) that were showing up in customer records.
  • new – admin XLSX and CSV exports include call leg information (PRO only)
  • fix – Busy hour scheduled report would fail
  • fix – Outbound call search would fail when configuration for multiple voicemail pilots
  • fix – Gateway device list now filters out ‘BOT’,’TCT’, and ‘TAB’ devices.
  • fix – When selecting not to show zero second calls on the team report, that setting is carried over when viewing a team member details.
  • fix – Size of pie chart increased to allow for longer extensions
  • fix – When adding a VoIP Detective user, and conflicting emails will be identified and relayed to the admin
  • fix – Additional sanitation when adding users (i.e. new “u’ser” will no longer throw errors)
  • fix – CMR details failed to show the codec used by a call
  • fix – When using a mask, admin search exports would include all calls.
  • fix – Error that prevented CMR.txt files from being imported properly
  • fix – Cron would kill the import process after 20 minutes. This has been increased to 180 minutes
  • fix – Error in outbound call report when searching for calls with 0 duration.
  • fix – Improvements to the import process when cdrs with errors are encountered.
  • fix – Search now allows for a + sign in the extension. For example, extension +3334442222 is now valid, and the + is no longer stripped.
  • fix – Error in inbound call search when using “Only unanswered or went voicemail”
  • fix – Improvements to the STARTTLS email routine.
  • fix – Improvements to the GUI sorting of columns
  • fix – Admin export groups calls by call leg